For standard rates you have until 9am, 48 hours before your day of arrival. If you cancel or amend after this time you will be charged the cost of your first night’s stay. For saver rates they are all non-refundable.
Loss or damage:
The guest is responsible to ‘The Merchant’s House Hotel’ for any loss or damage caused by any act or neglect of the guest and shall pay the amount required to make good this damage. Should any loss or damage come to light after the guests have departed, we reserve the right to charge the guest’s credit/debit card and or send an invoice for the amount required to make good or remedy any such damage.